Essential ASL and Deaf Culture for Customer Service Professionals
This noncredit certificate program is designed to provide current and/or future employees with essential workplace communication skills to converse effectively with Deaf clientele. Courses within the program focus on basic ASL vocabulary/grammar/syntax, industry-specific terminology, as well as essential Deaf Culture knowledge to facilitate 5-star customer service to the Deaf Community. Students have the option to explore and learn vocabulary in the following fields of employment: airlines and airport, medical insurance offices, retail and merchandise, and/or first responder entities.
Certificate Requirements
Required Courses
| ASL/N 601 | Essential Communication for Customer Service | 8 hours |
| ASL/N 602 | Essential (Industry Specific) Workplace Communication | 24 hours |
| ASL/N 603 | Essential Deaf Culture for Effective Customer Service | 4 hours |
TOTAL HOURS: 36
A student receiving a certificate in this field will be able to:
- Communicate effectively at a beginning level with Deaf clients/customers/patients.
- Understand the unique needs of the Deaf community within their line of work.
- Appreciate the diversity of the Deaf community in comparison with their own culture, as well as part of our greater community/society.